"Where is Office for Mac 2016's fix?" wondered "Tony Lin_8" on Wednesday. Not surprisingly, that prompted people running Office for 2016 to ask when their needs would be addressed. That problem had caused Outlook 2011 on El Capitan to crash when syncing with Exchange mail servers.Īn update to Office for Mac 2011 claimed to stop the crashes, and users commenting on Microsoft's support forums confirmed that they were again working without interruption. On Wednesday, Microsoft issued a fix for a separate-but-related issue, one involving Office for Mac 2011, the new suite's predecessor. An engineer who specializes on the Mac and works for a multi-national IT services firm reached out to Computerworld, saying that none of those in his workplace's pilot program had seen Office 2016 for Mac crash or freeze when running on El Capitan. Not everyone has had to deal with crashing productivity. Computerworld staffers running Office for Mac 2016 on El Capitan-powered Macs have been affected as well. Most of the crashes involve Outlook, the suite's email client, but other applications, including Word, Excel and PowerPoint, also regularly drop dead, either separately or when Outlook goes down. The issue goes back further than that, however, with complaints first appearing July 10, just one day after Microsoft launched the production build of Office for Mac 2016 and Apple delivered its first public beta of El Capitan. The bulk of those reporting problems with Office for Mac 2016 began seeing the applications crash last week after they upgraded to OS X 10.11, aka El Capitan.
#Office 2016 for mac update crash download
"It would have been a simple correspondence: 'Hey, we see you use our new Office 2016 on Mac, there's a big OS X update coming, give us a bit of time until you download it.' No harm, no foul." If not, then you can give the DNS entries a try."How is it remotely feasible that neither Microsoft (mostly at blame) or Apple (ignorance is not great customer service) had any proactive communication to NOT DOWNLOAD EL CAPITAN?" asked a commenter labeled "cxr341" on Tuesday. Of course, you can always try downloading the AutoUpdate 3.4 update manually first to see if that will work. This solution might not be for everyone, but it’s worth a shot if you’re having a similar problem.
#Office 2016 for mac update crash install
That’s it! You should now be back in business and be able to download and install the updates. Launch any of the Office apps, then click Help > Check for Updates, then click Install. Now enter the following addresses: 8.8.8.8 and 8.8.4.4, then click OK. Next, click the DNS tab and then the Add (+) button at the bottom. Launch System Preferences and go to Network > Advanced. The not-so-obvious solution I have found for this is to use Google’s public DNS address. Either it’s a compatibility issue with OS XYosemite’s version, or Microsoft is not aware of the problem yet. It turns out the culprit was the DNS server Microsoft uses to connect to the public Internet. I even tried to download the update manually, but Microsoft’s Support page behaved unresponsive, even in alternative web browsers. Unfortunately, checking for Updates from the Help menu was not working. To download the latest updates for Office 2016, I needed to have AutoUpdate version 3.4 installed.
Resolve Office AutoUpdate for Mac, not Working
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